Privacy Policy

Last Updated: February 15, 2025

Overview

MindWaveSurge respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our educational services for financial analysis training.

We operate under Bulgarian data protection laws and comply with the General Data Protection Regulation (GDPR). This policy applies to all personal data processing activities conducted by MindWaveSurge for users accessing our financial education platform.

Information We Collect

We collect several types of information to provide and improve our educational services:

Account Information

Name, email address, phone number, and educational background when you register for our programs or contact us for information.

Educational Data

Course progress, assignment submissions, quiz results, and learning preferences to track your development and provide personalized guidance.

Technical Information

IP address, browser type, device information, and website usage patterns to ensure platform security and optimize user experience.

Communication Records

Messages sent through our contact forms, support tickets, and correspondence related to your enrollment or educational journey.

How We Use Your Information

Your personal data serves specific purposes related to our educational mission:

Processing enrollment applications and managing student accounts
Delivering course content and tracking educational progress
Providing personalized learning recommendations and support
Communicating important updates about your courses or our programs
Improving our curriculum based on student performance analytics
Ensuring platform security and preventing unauthorized access
Complying with educational reporting requirements under Bulgarian law

Data Sharing and Third Parties

We maintain strict control over your personal information. We may share data only in these specific circumstances:

With educational technology providers who help deliver our online learning platform
With payment processors for handling course fees and subscription payments
With cloud storage services that host our educational content securely
With professional certification bodies when you complete qualifying programs
When required by Bulgarian authorities for legal compliance purposes

All third-party partners must meet our data protection standards and are bound by confidentiality agreements. We never sell your personal information to marketing companies or unrelated businesses.

Your Rights Under GDPR

Access Your Data

Request a copy of all personal information we hold about you, including course records and communication history.

Correct Information

Update or correct any inaccurate personal details in your student profile at any time through your account dashboard.

Delete Your Account

Request complete removal of your personal data, though we may retain anonymized educational statistics for research purposes.

Data Portability

Receive your educational records in a structured format that you can transfer to another educational provider.

Withdraw Consent

Stop receiving promotional communications or opt out of optional data collection activities without affecting your core education access.

Data Security Measures

We implement comprehensive security protocols to protect your information:

Encryption

All data transmission uses TLS encryption, and sensitive information is encrypted at rest using industry-standard algorithms.

Access Controls

Staff access to student data is strictly limited based on job requirements and monitored through audit logs.

Regular Backups

Educational records are backed up daily to secure, geographically distributed servers with point-in-time recovery capabilities.

Security Monitoring

Automated systems monitor for suspicious activity and potential data breaches around the clock.

Data Retention

How Long We Keep Your Information

Active Student Records

Course materials, assignments, and progress data retained throughout enrollment period and one year after completion for certification purposes.

Financial Records

Payment history and billing information kept for three years to comply with Bulgarian accounting and tax regulations.

Certification Documents

Records of completed programs and issued certificates maintained for five years to support credential verification requests.

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Anonymized Analytics

De-identified educational statistics used for curriculum improvement may be retained indefinitely without personal identifiers.

International Data Transfers

While we primarily process data within the European Union, some educational technology services may involve data transfers to countries outside the EU. When this occurs, we ensure adequate protection through:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions recognizing equivalent data protection levels
Specific derogations for necessary educational service provision
Regular reviews of international data processing arrangements

Cookies and Tracking

Our website uses cookies to enhance your learning experience and analyze platform usage. We categorize our cookies as:

Essential cookies: Required for basic website functionality and user authentication
Performance cookies: Help us understand how students navigate our learning materials
Functional cookies: Remember your preferences and customize your educational dashboard

You can control cookie settings through your browser, though disabling essential cookies may affect your ability to access course content.

Updates to This Policy

We review this privacy policy annually and update it when necessary to reflect changes in our educational services or legal requirements. When significant changes occur, we notify enrolled students via email and post updated versions on our website.

Continued use of our services after policy updates indicates your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Contact Information

For questions about this privacy policy or to exercise your data rights, contact our privacy team:

contact@mindwavesurge.com

+359 895 777 927

Boulevard "Shipchenski Prohod" 63, 1574 g.k. Hristo Smirnenski, Sofia, Bulgaria

We respond to privacy inquiries within 30 days as required by GDPR regulations.